Payment Policy

Effective Date: May 30, 2025

At Aurea Lamp, we are committed to providing our customers with a safe and seamless online shopping experience. This policy outlines our practices regarding payment processing for all products and services purchased on our website. Please read it carefully.

1. Accepted Payment Methods

To ensure a simple and secure shopping experience, we accept the following payment methods:

  • Credit card: Visa, Mastercard, American Express

2. Payment Process

When validating your order, you will be asked to:

  1. Add the desired products to your cart.
  2. Click on the cart icon and proceed to checkout.
  3. Enter your shipping information and select a delivery method.
  4. Choose your preferred payment method from the available options.
  5. Enter your payment details in the secure form.
  6. Review your order summary and confirm your purchase.

Once your order is placed, you will receive a confirmation email containing your order details. If any issue occurs during payment processing, we will notify you as quickly as possible.

3. Currency

All transactions carried out on Aurea Lamp are processed in dollars ($). Please note that your bank may apply additional conversion fees, independent of our charges. The final amount debited from your account will include applicable taxes and shipping fees.

4. Order Confirmation and Invoice

After a successful payment transaction, you will receive an order confirmation email. This email will include:

  • Order number
  • Summary of purchased items
  • Total amount charged
  • Delivery details

This confirmation serves as the official receipt. Please keep it for your records.

5. Payment Security

We place the highest priority on your security. Aurea Lamp uses industry-standard SSL (Secure Socket Layer) technology to encrypt sensitive information during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of protection for your data.

6. Payment Authorization

By providing your payment details, you authorize Aurea Lamp to charge the specified payment method for the total purchase amount. In the rare event that your payment method cannot be authorized, we will notify you by email, and your order may be canceled or placed on hold until the payment issue is resolved.

7. Refund and Cancellation Policy

  • Cancellations: If you wish to cancel your order after payment has been processed, please contact us at contact@aurealamp.com within 24 hours of placing your order. Refunds will be issued using the original payment method.
  • Refunds: Please refer to our Refund Policy, which details eligibility conditions, processing times, and associated procedures. Refunds may take up to 10 business days to appear in your account, depending on your bank’s processing times.

8. Updating Payment Information

You can manage your payment methods through your Aurea Lamp account. To update your payment information, please follow these steps:

  1. Log in to your account.
  2. Go to the “Account Settings” or “Payment Methods” section.
  3. Add, update, or remove your payment details as needed.
  4. Save your changes so that the updated information applies to future transactions.

9. Fraud Prevention

To protect our customers and prevent fraudulent activity, Aurea Lamp reserves the right to perform payment verification checks. We may contact you to request additional information or confirmation for certain transactions deemed high-risk.

Contact Aurea Lamp

  • Email: contact@aurealamp.com
  • Contact form: Click here